Ellen Rohr

Ellen Rohr is a columnist for Huffington Post, PHC News, and a contributor to many business journals and trade magazines. She provides “in the trenches” insight that business owners can relate to. She can be reached at contact@ellenrohr.com or visit www.ellenrohr.com.

Articles written by Ellen Rohr

Standing in line at the supply house, I heard the fellow in front of me talking to the employee working the counter.  

“I’m sorry,...more

I enjoy meeting business owners and learning what makes them tick. I like to ask about their business planning process. Most folks spend more time planning...more

From Wikipedia: Engagement marketing, sometimes called “experiential marketing,” “event marketing,” “on-ground marketing,” “live marketing,” “participation marketing,” or “special events” is a marketing strategy that directly...more

Did you go to the AHR Show in Las Vegas? Thanks so much to PHC News and Bradford White for hosting my presentation. My topic...more

A client/friend was looking for a way to reward four key people at his plumbing and heating company. He decided to offer them ownership and...more

Last month, I explored the idea that leadership development involves inspiration and implementation (Thanks, Jack Tester!). As a leader, it’s important to clarify your values...more

“There just isn’t anyone on staff who can step up and take over for me. I’m looking to hire a general manager.”  Are you burning...more

Have you ever been to West Point? The campus has an aura of leadership. I recently spoke at the West Point Club as part of...more

Over the years, I have learned about the service business. No doubt about it, I got the best education “riding shotgun” with service techs; the...more

About two years ago, we ran a Business Makeover contest. And — winner winner chicken dinner — the lucky company was Gene Johnson Plumbing in...more

Occasionally, I like to turn you on to my latest, favorite books. Smart, successful people write books and share how they built their businesses, overcame...more

When I called Suzie for our interview, she was just wrapping up a service call. She said, “I am helping a really nice couple bring...more

About the time you get this issue of PHC News, I’ll be on stage, delivering a TEDx Talk. If you aren’t familiar with TED or...more

“Why are you fighting me?” I asked.  I’m not doing a lot of consulting work these days.  I am working with our franchisees at ZOOM...more

One of my favorite conversation starters is, “Tell me about the moment you decided to start a business of your own.”  A new friend responded...more

About once a month, I hold Open Office Hours. This is how it works. We set up a GoToMeeting conference call, invite people on my...more

In a seminar, I asked, “What one thing have you done that has made a huge difference in your life over the last year?”  ...more

One of my sisters was struggling with her slow computer. As it was a nine-year-old machine, the IT tech encouraged her to buy a new...more

I was checking in at the airport when I noticed a fellow struggling at the kiosk next to me. To no one in particular (but...more

You start the day with a plan. You know what you want and how you are going to get it. Then, a series of interruptions...more