ServiceOne shrinks costs with GPS fleet management

A rapidly growing HVAC and plumbing repair business in Omaha, Nebraska, ServiceOne wanted to control operational expenses while maintaining top-notch customer service, but lacked the data to identify areas for improvement. Since installing Verizon Networkfleet’s telematics solution to monitor the location and performance of its service vans, the company has reduced fuel, maintenance and repair costs while taking on more jobs—without adding new personnel.

High costs harm the bottom line

To service its large customer base, which includes more than 12,000 home warranty and service contracts, ServiceOne employs a fleet of 48 vans. However, without a GPS tracking system to monitor usage and expenses, high fuel, maintenance and repair costs were putting a dent in the company’s bottom line. In an effort to control these costs, the management team decided to test Networkfleet on five of its vans.

Cost savings seal the deal

During the pilot program, ServiceOne saw notable improvements in fuel use, idle times and repair costs. For example, a single engine diagnostic trouble code (DTC) alert helped shave nearly $800 off one van’s repair bill. Projecting similar benefits across the entire fleet, the company installed Networkfleet on all its vehicles.

“By remotely identifying the engine problem, we were able to confirm that the van could be serviced at a local shop rather than the dealership, cutting the cost nearly in half,” explained Gary McCollum, operations manager at ServiceOne. “This and other cost savings quickly sold us on Networkfleet.”

Turning a cost into an investment

Using Networkfleet, ServiceOne quickly achieved its goal of lowering fuel costs through more efficient dispatching and reduced vehicle idle times. But the biggest cost reductions came from streamlining maintenance and repair procedures.

With Networkfleet’s automatic maintenance reminders, ServiceOne can easily keep up with oil changes and other preventive maintenance procedures. In addition, the engine DTC alerts provide the near real-time data McCollum needs to make informed decisions about where he can obtain the most cost-effective repairs, saving time and money. Add in Networkfleet’s comprehensive service history tracking, and the maintenance and repair cost savings will be significant.

Meanwhile, Networkfleet’s WEX fuel card program has helped to further reduce costs by providing more control over fuel purchases. The improved routing has increased productivity by enabling ServiceOne to see more customers each day without adding staff.

“By cutting costs, Networkfleet helps us put more money on the bottom line,” McCollum added. “Instead of another expense, we see it as an investment in the long-term success of the business.”

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