Issue Allstar

Reviews and Stars Count

When was the last time you searched online for a restaurant, movie or business before making a purchase or a visit? You probably do it...more...

Hot Water for Dairy Farms

Doing business here in the rural areas of South Central Pennsylvania, we find ourselves surrounded by agricultural operations. As you drive through the gently rolling...more...

One Bite at A Time

DZ, a contractor from North Dakota, asks: “In the latest issue of PHC News, you talk about ‘per hour.’ but what about makeup of parts?...more...

Dear Plumbing Diary

You may have read in print articles, or by searching online for business marketing tips, that blogs are a good way to increase search engine...more...

Are You Experiential?

From Wikipedia: Engagement marketing, sometimes called “experiential marketing,” “event marketing,” “on-ground marketing,” “live marketing,” “participation marketing,” or “special events” is a marketing strategy that directly...more...

An Oil Arc

There was an era between the use of rudimentary candles and lamps and the petroleum and coal powered economy of today. In the time between...more...

Weighing the Options

﷯A﷯re you talking with owners about what types of systems they use in their facilities?﷯ If so, how often? ﷯They talk about the challenges﷯ with...more...

How to Outfox Your Competition

As contractors, we all share some common goals. We try to sell our products and services, and leave behind happy customers while making some profit...more...

Considering a Partnership?

A client/friend was looking for a way to reward four key people at his plumbing and heating company. He decided to offer them ownership and...more...

Wood Boiler Meets 
Modern Hydronics

As I sit here on this cold December day, I am reminded of why hydronics remain the premier heating system here in the cold and...more...

Leadership Material – Part Two

Last month, I explored the idea that leadership development involves inspiration and implementation (Thanks, Jack Tester!). As a leader, it’s important to clarify your values...more...

Banging Pipes

When I hear the words “banging pipes,” my mind immediately goes to those old steam systems that have been around for the last century. In...more...

Technology: Help or Hindrance?

We are located about 70 miles south of Atlanta in the center of the state. My customer who works for a general contractor in South...more...

What Profit Percentage Should you Charge?

Let’s look at some issues to consider in arriving at the proper profit percentage for your business. ﷯First, what is profit? Merriam-Webster defines profit as...more...

West Point Leadership Lessons

Have you ever been to West Point? The campus has an aura of leadership. I recently spoke at the West Point Club as part of...more...

A Trip to the Foundry

I have installed countless cast iron boilers over the years, both hot water and steam. While I may have lost count, my back reminds me...more...

Business Advice that Leads to Profit

About two years ago, we ran a Business Makeover contest. And — winner winner chicken dinner — the lucky company was Gene Johnson Plumbing in...more...

Plumbers Need to Maximize Profitability

Before you can know if your prices are silly, you must understand the meaning of the word silly. Merriam-Webster defines “silly” as: having or showing...more...

Resource roundup

Occasionally, I like to turn you on to my latest, favorite books. Smart, successful people write books and share how they built their businesses, overcame...more...

The case of the missing voltage

We do over one hundred installation jobs annually. These range from simple change-outs to 30,000-square foot Taj Mahals, and everything in between. The vast majority...more...

Pages