Issue Allstar

Plumbers Need to Maximize Profitability

Before you can know if your prices are silly, you must understand the meaning of the word silly. Merriam-Webster defines “silly” as: having or showing...more...

Resource roundup

Occasionally, I like to turn you on to my latest, favorite books. Smart, successful people write books and share how they built their businesses, overcame...more...

The case of the missing voltage

We do over one hundred installation jobs annually. These range from simple change-outs to 30,000-square foot Taj Mahals, and everything in between. The vast majority...more...

Water quality with high-efficiency boilers

The majority of the hydronic boilers we install today are low-mass, modulating condensing boilers. Sure, we still install a few atmospheric cast iron boilers on...more...

DHW production for the new millennium

For as long as I can remember, domestic hot water (DHW) production in the U.S. has mainly been handled by a tank-style device. Commonly, the...more...

Hold ’em or fold ’em

“Alright gentleman, here’s the game. We’re going to play five card stud, and threes are the wild card,” my father said to the six people...more...

The trouble with TXVs

It started about this time two years ago. It was early June, and the first real heat wave just hit the D.C. area. The Monday...more...

Rocks in the river

“Why are you fighting me?” I asked. I’m not doing a lot of consulting work these days. I am working with our franchisees at ZOOM...more...

Radiant cooling

I installed my first radiant heating project over 25 years ago. Since then, I have designed and installed several hundred radiant projects. We have done...more...

Commercial DHW

My company does not do a lot of commercial work but one specialty niche we have is servicing the boilers and mechanical systems in the...more...

The 'New Standard' for solar, 
hydronic combisystems

It seems that there are just as many different ways to install a solar/hydronic combisystem as there are installers. And, this may well be one...more...

Dear Ellen

About once a month, I hold Open Office Hours. This is how it works. We set up a GoToMeeting conference call, invite people on my...more...

The chimney that would not draft

I am many years removed from running daily service calls. But, I enjoyed the satisfaction of walking into a cold house, diagnosing the problem, fixing...more...

Wet returns

Whenever I quote a replacement steam boiler on a system with wet returns, I always quote a price to replace the wet returns, or at...more...

My most wonderful day at ASHRAE

The AHR show, held every spring, is the big show for our industry. It covers the gambit. The HVAC, hydronics, refrigeration, and air handling industries...more...

Price buying consumers always think your price is high

As I entered the choir practice room at church, I noticed one of the other choir members had arrived earlier than I did. We exchanged...more...

Hydronics troubleshooting

We had a very mild fall here in the D.C. metro area. As such, we did not run into many service issues until the weather...more...

It’s time to get on board for a year of changes in the retailing environment

It is a new year, and its time to make some resolutions concerning business. Now, I had every intention of discussing the problems showrooms faced...more...

What’s the plan?

Who decides where fresh water is allocated in your state? The Congress and Supreme Court are a last resort in the U.S. to decide who...more...

Callback from hell

Most service calls are typical. You receive a call for “no heat," go to the call, diagnose the problem, fix it, collect a check, and...more...

Pages